Overall team performance metrics
Overall program performance. Completions = all completed work orders. 1st Attempt Rate = completed on the original scheduled date with no reschedules.
Of all contact attempts, how many resulted in a scheduled appointment (Lead Won).
Scheduled work broken down by which day of the week it occurred
Total completed work per month over the last 6 months (all reps, not just tracked salespeople). Each bar shows the combined completions from all programs: NES-NC (blue), IQWP-NC (green), IQWP-SC (orange). Numbers on each bar show that program's contribution.
Click on a salesperson to see their details and completions list
| # | Name | Completions | Customers Attempted | Scheduled to Date | Total Attempts | Completion Rate | 1st Attempt Rate | Avg Sched Attempts |
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Scheduling effectiveness by contact method — how many contact attempts lead to a scheduled appointment
| Salesperson | Unique Attempts | Total Attempts | Scheduled | Scheduling Rate | Status |
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